Shipping policy

Shipping Policy

Thank you for visiting and shopping at Ibu Sambal. We are committed to providing you with an excellent shopping experience, and this Shipping Policy outlines the terms and conditions regarding the shipment of your orders.

1. Order Processing & Handling

  • Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays) after you place your order. During peak periods or holidays, processing times may be slightly longer.
  • Order Confirmation: Once your order is processed, you will receive an order confirmation email. We will also notify you when your order has shipped, along with any available tracking information.

2. Domestic Shipping (Australia)

We offer two shipping methods for orders delivered within Australia:

  1. Standard Shipping

    • Cost: AUD $9.95
    • Estimated Delivery Time: 2–8 business days
    • Delivery times are estimates and may vary based on your location and any unforeseen carrier delays.

  2. Express Shipping

    • Cost: AUD $17.95
    • Estimated Delivery Time: 1–4 business days
    • For faster delivery, you may choose Express Shipping at checkout. Please note that delivery times are based on business days and do not include weekends or public holidays.

3. International Shipping

We currently ship to a selection of international destinations, including the United Arab Emirates, Austria, Belgium, and other regions. If your country is available at checkout, we can ship to you.

  • Standard International
    • Cost: AUD $20.00
    • Estimated Delivery Time: 6–27 business days
    • Delivery times vary depending on the destination country, customs processing, and local postal services.

Customs, Duties & Taxes:

  • All international orders may be subject to import taxes, duties, and customs fees. These charges are determined once the shipment reaches your country. Ibu Sambal is not responsible for these additional charges; any such fees must be paid by the recipient.
  • Customs policies vary widely; please contact your local customs office for more information.

4. Shipping Confirmation & Tracking

  • Once your order ships, you will receive a confirmation email containing your tracking number (if applicable).
  • You can track your package using the link or tracking number provided in the email. Please note that it may take a few days for the tracking information to become available.

5. Shipping Delays

  • Delivery times are estimates and may be affected by factors outside our control, such as postal delays, customs holds, or other unforeseen circumstances.
  • If your shipment is significantly delayed, please contact us at hello@ibusambal.com.au so we can assist you in tracking the order or providing any available updates.

6. Incorrect Shipping Information

  • Please ensure that your shipping address is correct before completing your purchase. We cannot be held responsible for packages delivered to the wrong address due to inaccurate information provided by the customer.
  • If you realize you made an error in your shipping details, contact us immediately at hello@ibusambal.com.au. We will do our best to update your information before the order ships, but cannot guarantee changes after the order is in transit.

7. Lost or Damaged Packages

  • Lost Packages: If your package is lost in transit, please contact us. We will work with the carrier to investigate and resolve the issue as quickly as possible.
  • Damaged Packages: If your order arrives damaged, please take photos of the packaging and the damaged items, then email them to us at hello@ibusambal.com.au. We will review and work toward a suitable solution (replacement, refund, etc.).

8. Contact Us

If you have any questions or concerns regarding your shipment, please email us at hello@ibusambal.com.au. We’re here to help!